tokidoki x Ju-Ju-Be Sea Punk launch - FAQ

tokidoki x Ju-Ju-Be Sea Punk launch - FAQ

tokidoki x Ju-Ju-Be Sea Punk! - June 27th launch - FAQ and other tips:


Q: What styles you will have available?
A: We have all 27 different Sea Punk styles available. Including Be Prepared, Be Sporty, Itty Bitty Be, Mega Tech and more.

Q: How much products you have?
A: We can't tell exactly how much, but we do have plenty of everything, including Mini Be, Be Organized, Be Ready and Be Set.

Q: Do you offer print placement selection at launch?
A: Because this will be extremely busy launch with literally thousands of people checking out with limited amount of products, it would means that the risk of losing your item at checkout would grow exponentially. With print placement there is only one of each product instead of hundreds. So, there will not be print placement option during launch. All items remaining after launch will have pictures taken and print placement selection will then be available.

Q: Ok, no print placement selection, what about print placement requests?
A: If you have a request, add it to your order. We will do everything we can to fulfill the request.

TIP! You can go to our shop, put something on the shopping cart and add the note already today, so you can checkout faster tomorrow.

Q: Is there a risk of oversell? If I get an confirmation, is the order safe and I will get my order.
A: Our shops don't allow oversell, except in very, very rare situations. But just in case we will have buffers on all the popular products. So you can be 99,99% sure your order is safe when you have received confirmation email.

Q: Are you going to release those buffers at some point?
A: Yes we are. As soon as we see that there is no oversell, we will release the buffers. So if you didn't get what you wanted, please check again once and a while.

Q: Can I place multiple orders and will you consolidate them? What about the shipping fees?
A: We will automatically consolidate orders and refund all extra shipping fees. But to be sure, please add a note to consolidate your orders. We will also try to, as far as we are aware, make the consolidated shipments exceed custom duty and tax exemption limits, but can't guarantee it.

Q: Do you have coin purses?
A: Unfortunately, despite having a huge order, we didn't receive a single Sea Punk coin purse from Ju-Ju-Be. So there won't be any coin purses with your orders.

Q: When can I expect my order to be shipped?
A: We have hired extra personnel and arranged extra packing space, but because we expect to receive 10 to 20 times the normal daily order amount (meaning way over 1200 orders), we won't be able to ship all orders in our usual speed. We will try to get every order received Tuesday to be shipped by Friday. We hope you all understand.

Q: What time the launch is?

  • At midnight in California (US Pacific time)
  • At 9 am in Amsterdam, Paris, Berlin (Central European time
  • At 5 pm in Sydney (AEST)

Q: Where can I find the products, is there a direct link?
A: Yes there is,

Please note! We are not allowed to ship Ju-Ju-Be to shipping addresses in Canada, Russia, Malaysia, Singapore, Indonesia, Hong Kong, Taiwan, South Korea or Japan. If you shipping address in in any of these countries, we may need to cancel your order.

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